Since Azerit.com is offering non-tangible irrevocable goods we only issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply a refund policy of 30 days
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 30 days from the date of placing order. Otherwise the product will be considered received and downloaded
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly. And do allow azerit.com to rectify the error or defect within 72 hours. If a defect is verified and azerit.com fails to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, a refund will be issued in full without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered. Please be advised, that temporary access to your server can be requested in order to identify and fix an issue. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide level of access sufficient for troubleshooting and resolving an issue may lead to declining a refund request.
- Product not-as-described: such issues must be reported to a azerit.com within 30 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and thus the reason we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
If you have any further questions or concerns related to our refund policy please feel free to contact our Customer Care department for more information.